Guidance and support
Our implementation methodology is based on forming a true partnership with the customer. The TSS team guides each customer using a well-defined solution process and a phased approach for all projects.
Project management methodology
Using a collaborative approach and proven project methodology with our best-of-breed solutions, our customers receive maximum return on investment, reduce risk, and achieve end-user adoption and overall satisfaction.
The pillars of TSS’s project methodology include:
- A collaborative and transparent project environment
- Project management throughout the lifecycle of every implementation.
- Established and accelerated training programs using a blended and layered learning model that provides the right level of training services at the right time.
- An implementation focus tailored to a specific customer to foster understanding of the relevance to their environment and processes.
- A strong commitment to customer success.
The TSS dedicated team offers a broad portfolio of services to help you successfully implement your solutions, whether you are a new customer or want to add more modules and features.
TSS’s implementation methodology is based on forming a true partnership with the customer. The TSS team guides each customer using a well-defined solution process and a phased approach for all projects. Our services include initial deployment, overall project governance, day-to-day implementation and project management, business process and solution and technical consulting.
Our team works closely with clients to understand customer-specific needs and goals to recommend TSS best practices for a solid foundation.
TSS delivers validation services and a validated system: IQ, OQ, PQ. We offer the possibility to plan, execute and document specific scenarios to customer requirements.
From customer support services to tailored customer training and services. We support with:
- Online FAQs
- Customized help page
- Online video tutorials
- Digital user guides
- Online and onsite training
TSS offers end-user support to commercial and clinical customers. In the latter, clinical sites study staff can get 24/7 support. Read more about TSS Clinical Module here.
Our team of experienced architects and developers can tailor solutions, with functionality based on your needs.