Our implementation methodology is based on forming a true partnership with the customer. The TSS team guides each customer using a well-defined solution process and a phased approach for all projects.

Project management methodology

Using a collaborative approach and proven project methodology with our best-of-breed solutions, our customers receive maximum return on investment, reduce risk, and achieve end-user adoption and overall satisfaction.  

The pillars of TSS’s project methodology include:

• A collaborative and transparent project environment
• Project management throughout the lifecycle of every implementation.
• Established and accelerated training programs using a blended and layered learning model that provides the right level of training services at the right time.
• An implementation focus tailored to a specific customer to foster understanding of the relevance to their environment and processes.
• A strong commitment to customer success.

The TSS dedicated team offers a broad portfolio of services to help you successfully implement your solutions, whether you are a new customer or want to add more modules and features.

Implementation  

TSS’s implementation methodology is based on forming a true partnership with the customer. The TSS team guides each customer using a well-defined solution process and a phased approach for all projects. Our services include initial deployment, overall project governance, day-to-day implementation and project management, business process and solution and technical consulting.

Our team works closely with clients to understand customer-specific needs and goals to recommend TSS best practices for a solid foundation.

Validation 

TSS delivers validation services and a validated system: IQ, OQ, PQ. We offer the possibility to plan, execute and document specific scenarios to customer requirements.

Onboarding support

From customer support services to tailored customer training and services. We support with:

• Online FAQs
• Customized help page
• Online video tutorials
• Digital user guides
• Online and onsite training   

End-user support

TSS offers end-user support to commercial and clinical customers. In the latter, clinical sites study staff can get 24/7 support. Read more about TSS Clinical Module here.

Special development

Our team of experienced architects and developers can tailor solutions, with functionality based on your needs.