Kai von Borck
What does it mean to be an Account Manager at TSS?
Being an Account Manager at TSS means being the customer’s advocate. It’s about building a long-term partnership based on understanding their needs and finding ways to generate measurable outcomes for them.
My role is to provide leadership and offer clients strategic insight into how they can improve their supply chain and help hand in the day-to-day operations, so it’s a very versatile job. A great team of products, operations, and support experts helps me create the ideal customer journey.
What do you enjoy most about your work? What motivates you?
Having spent much time helping large organizations in their digital business transformation journey across different verticals, I am excited about having the chance to help transform the supply chain for the Pharma industry.
At TSS, I have the opportunity to work with a highly talented team to identify and realize value through digital for our customers and their business.
With the Covid-19 pandemic currently dominating both strategy and operations throughout the Pharma supply chain, responding to it has inevitably been very high on Kai’s agenda in his first few months in the role.
Why is supply chain monitoring so essential for the Pharma industry?
In 2020, during the ongoing pandemic, everyone started to understand how vulnerable we are and how important it is to rely on the medical sector. Safely distributing drugs and vaccines is a crucial part of maintaining a sustainable society and economy.
The pandemic put the industry on the spot: how can we deliver medicine and vaccines safely to the people in need, when they need it, wherever they are?
Aside from the Covid-19 pandemic, Kai sees environmental concerns as the other critical external factor that will push pharmaceutical companies to embrace digital transformation.
“The other crisis we are currently facing is climate change. Global supply is undoubtedly contributing to that problem. We’re able to identify opportunities for our customers to reduce their carbon footprint – and often save money at the same time – through efficiency savings and packaging optimization suggestions that are revealed by our data”, Kai said.
What do you consider the most significant challenges the industry is facing in general?
Kai is in no doubt that the answer to this question can be found in analytics.
The old problem: You cannot control what you cannot measure. (Big) data aggregation and analysis are the only way to find out where you need to invest. The Pharma industry is highly regulated and somewhat conservative. Nevertheless, the high level of innovation that is found in product development has to be equaled in the supply chain for companies who are serious about staying or becoming industry leaders.
If you could implement one thing within the Pharma supply chain that would be mandatory, what would it be?
To create the foundation for decisions made based on data: Better visibility of every shipment for traceability, compliance, and supply chain improvements.
What do you consider the biggest challenges for your customers?
Digital transformation starts at the C-level. Often, there’s a lack of awareness at the boardroom level of the potential return on investment from transforming the supply chain. It is challenging to undertake meaningful digitalization of the supply chain without a clear mandate from senior management.
Finally, any projects you are excited about for 2022?
As mentioned earlier, digitalization and sustainability initiatives are essential for me. Therefore, I’m quite excited about working with our latest solution for clinical supply chain organizations, the TSS Clinical Module. We help our customers automate temperature excursion handling processes that today often are completely manual while reducing the burden on clinical sites involved in trials.
Finally, I am pleased with the TSS Sustainability program, which helps reduce our clients’ environmental footprint and cost.
To discuss our temperature monitoring solutions or any other aspect of the supply chain’s digital transformation with Kai, get in touch with us today.